SkillMatch Support

If you cannot sign in, include:

• Your SkillMatch email address
• Your username, if known
• The device and iOS version you are using
• A short description of the problem

Account deletion is available in the app:

• Open Billing & Settings
• Open Account
• Tap Delete Account

This removes your SkillMatch sign-in and associated profile data. Some records may be retained where required for payment, tax, fraud-prevention, safety, or legal compliance.

If you are contacting support about Premium billing, marketplace payments, sales tax, or payouts, include:

• The email on your account
• The order, listing, or project involved
• The date of the charge or payout issue
• Any screenshots that help explain the problem

Premium subscriptions are billed through Apple. You can manage or cancel Premium from your Apple account subscription settings.

If an uploaded insurance certificate has an incorrect status, include:

• The email on your account
• The type of coverage involved
• The date you uploaded the certificate
• A screenshot of the status shown in the app

If you need to report harassment, fraud, impersonation, or unsafe behavior, email support with:

• The other account's username, if known
• The related listing, project, message thread, or review
• A short factual summary
• Supporting screenshots, if available